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/support
What kind of sites do you support?
We support a variety of websites, including government, healthcare, education, non-profits, and more. Check out our clients' list to see all the types we handle. Whether it's a simple blog or a complex enterprise site, we've got you covered.
Can you help improve my website without a full redesign?
Absolutely. We can enhance your site's design, features, and performance without needing a complete overhaul.
Do you offer website redesigns?
Yes, we offer redesign services to give your site a fresh look and improved functionality.
Can you help with website migrations?
Definitely! We ensure a smooth transition with minimal downtime and no data loss.
What is the difference between website support and maintenance?
Website support addresses specific issues and monitoring, while maintenance involves proactive updates and improvements to enhance functionality.
What happens if my website gets hacked?
If your site gets hacked, we'll prioritize restoring it from the latest backup and implement extra security measures to prevent future attacks.
What is your process for handling malware?
We conduct thorough scans to detect and remove malware, then implement measures to prevent future attacks.
How do you ensure compatibility with all browsers and devices?
We test your site across different browsers and devices to ensure it works correctly and looks great everywhere.
Do you offer support for e-commerce websites?
Yes, we provide comprehensive support for e-commerce sites, including performance optimization, security, and regular updates.
Can you manage my website’s hosting and DNS?
Yes, we offer comprehensive hosting and DNS management, including server maintenance, performance optimization, and troubleshooting.
What type of reports do you provide?
We provide monthly reports detailing website performance, security status, updates applied, and any resolved issues.
Can you help with website redesigns?
Yes, we offer website redesign services to give your site a fresh look and improve its functionality.
Do you provide customization services?
Yes, we can customize your website's functionality and design to meet your specific needs.
How do you handle content updates?
We assist with regular content updates, including blog posts, service page updates, and new content creation to keep your site fresh and engaging.
What are your support hours?
Our standard hours are Monday to Friday, 9 AM to 5 PM EST. We offer emergency support outside these hours for critical issues.
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