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How often do you upgrade platforms, plugins, and security?
Our team monitors updates from CMS vendors and third-party developers closely. Whether it's alpha, beta, or long-term support (LTS) updates, we ensure your site stays secure and functional without any interruptions.
Why does my website need to be maintained?
Just like your car needs regular check-ups, so does your website! The web is always evolving, with new updates and security measures. Regular maintenance prevents downtime, hacks, and other headaches.
How often should my website be updated?
We recommend weekly software and plugin updates, monthly security reviews, and annual comprehensive audits to keep everything running smoothly.
What security measures are included in your maintenance services?
We provide regular software updates, vulnerability monitoring, secure backups, and hack protection to keep your site safe.
How do you handle scheduled maintenance?
We monitor updates from WordPress and Drupal and schedule maintenance to fit your needs, ensuring everything goes smoothly.
What happens if a plugin update breaks my site?
We test updates in a staging environment before applying them live. If issues arise, we quickly resolve them or revert to the previous version.
How do you handle website speed optimization?
We use techniques like image compression, caching, and code minification to improve your site's loading speed.
What is your backup policy?
We perform regular backups and store them securely. If data loss occurs, we can quickly restore your site from the latest backup.
How do you handle broken links on my website?
We regularly scan for broken links and fix them promptly to maintain a seamless user experience and improve SEO.
Do you offer accessibility compliance services?
Yes, we ensure your website meets accessibility standards for an inclusive user experience.
Can you integrate social media with my website?
Yes, we can integrate your social media accounts to enhance engagement and streamline content sharing.
Do you provide SEO optimization in your maintenance plans?
Yes, our plans include ongoing SEO optimization, covering keyword updates, meta tags, content optimization, and performance improvements.
Do you provide performance optimization services?
Yes, our maintenance plans include performance optimization to keep your site loading quickly and running smoothly.
Do you offer multilingual website support?
Yes, we support multilingual sites using plugins like WPML and Weglot, ensuring accessibility and functionality in multiple languages.
What is included in your website maintenance package?
Our maintenance package includes updates to your CMS, plugins, and themes, security monitoring, backups, performance optimization, and monthly website health and performance reports.
Is there support if my site goes down?
Absolutely! We understand that downtime can be a major headache, so we monitor your site proactively to prevent issues. If your site goes down, we have a plan ready to get it back up and running quickly.
How do I submit a support request?
You can submit a support request via email or phone. We're here to help!
What is the turnaround time for resolving issues?
We aim to resolve most issues within 24-48 hours. For complex problems, we'll keep you updated on the progress.