Category
Company/Client
Subheader #1
A Decade of Digital Support and Innovation for Utility Service Excellence
Subheader #2
In 2012, Delaware Electric Cooperative partnered with Inclind to enhance their digital infrastructure. From the onset, our team provided indispensable support, critical for a utility company. Over the years, the collaboration has produced multiple innovative solutions, including the 2023 a fourth generation website refresh and the launch of the Beat the Peak app.
Published on
Slides
DEC Homepage
Project Tracker
DEC-Outages
DEC-BTP
DEC-Responsive
DEC-App
Challenge

Our enduring partnership with Delaware Electric Cooperative spans over a decade, reflecting a shared commitment to innovation and excellence. DEC's continual pursuit of a reliable web solutions partner brought them to Inclind with the mutual goal of enhancing user interaction and delivering scalable, modern web solutions. This collaboration aims to evolve with DEC's dynamic needs, keeping pace with the technological advancements and changing customer expectations in the utility sector.

Real-Time Support

Providing immediate, responsive support is crucial for a utility company like DEC. Inclind's modern web solutions are designed to offer real-time support, reflecting DEC's dedication to a seamless online experience. This approach is critical in meeting the dynamic needs of customers in an age where technology is constantly evolving.

Innovative Digital Solutions

The need for intuitive, user-friendly interfaces for outage reporting and status tracking was paramount for DEC. Our solution aimed to streamline communication during service disruptions, demonstrating DEC's commitment to reliable and transparent services in the digital age.
Solution

Inclind rose to the challenge by significantly enhancing user interaction through custom web development. Our solutions included a customer status tracker and an outage dashboard, ensuring real-time updates and transparency during service disruptions. Our holistic approach met DEC's immediate needs and positioned them for future growth and evolving customer expectations.

Support and Maintenance

Inclind ensures the smooth operation of DEC's digital solutions by providing ongoing technical support. Committing to regular maintenance and quick response times ensures the website remains optimized, secure, and relevant in a rapidly changing digital environment.

Customer Status Tracking

Inclind's integration with DEC's project management system facilitated a user-friendly front-end for real-time customer status tracking. This enhancement boosted transparency and streamlined communication, showcasing our ability to integrate digital solutions seamlessly into existing infrastructures.

Beat the Peak App Development

The Beat the Peak app, available on Google Play and Apple App Stores, represents a cornerstone of our collaborative effort. We upgraded the app's technical framework, including transitioning from Angular V7 to Angular V15 and updating Firebase libraries to align with the latest Cordova and Ionic frameworks.

Outage Dashboard

Our user-friendly outage dashboard, integrated with SiennaTech's mapping tools, offers customers an accessible view of outages. It provides critical information like outage locations, restoration times, and causes, enhancing the user experience during service disruptions.

Technology Used

Inclind's expertise in Drupal web development provided DEC with a customizable, easily manageable website. The custom-designed theme reflects DEC's branding, while the Beat the Peak app leverages advanced technology stacks, including Angular V15, Firebase, Cordova, and Ionic frameworks.
Result

Over a decade, Inclind has established a robust partnership with Delaware Electric Cooperative, marked by continuous innovation and support. Our efforts to launch and maintain the Beat the Peak app and integrate user-centric digital tools like the outage dashboard underscore our commitment to delivering long-lasting, impactful solutions. This enduring collaboration has solidified Inclind's role as a trusted digital ally in the utility sector, continuously enhancing user experiences and operational efficiencies.

 

Client Quote: 

"This is the fourth website Inclind has designed for Delaware Electric Cooperative, and their fantastic team has once again launched a site that will serve our member's everchanging needs. Inclind staff worked tirelessly to implement innovative solutions on the site, including adding a new portal allowing members to view updates on the status of projects. DEC’s new website is modern, easy to navigate, and presents well on mobile devices. We’re thrilled with the finished product and look forward to working with Inclind in the future."

 

Jeremy Tucker 
Manager of Strategic Communications & Engagement

Article Photo
Author
Nick Bumgarner
Article Type
Case Study
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                "value": "\u003Cp class=\u0022container z-10 m-auto mx-auto flex max-w-[1000px] flex-col lg:flex-row\u0022\u003EOver a decade, Inclind has established a robust partnership with Delaware Electric Cooperative, marked by continuous innovation and support. Our efforts to launch and maintain the Beat the Peak app and integrate user-centric digital tools like the outage dashboard underscore our commitment to delivering long-lasting, impactful solutions. This enduring collaboration has solidified Inclind\u0027s role as a trusted digital ally in the utility sector, continuously enhancing user experiences and operational efficiencies.\u003C\/p\u003E\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\u003Cdiv class=\u0022container z-10 m-auto mx-auto max-w-[1000px]\u0022\u003E\u003Ch2 class=\u0022mb-5 text-secondary-500 dark:text-secondary-200 pt-20\u0022\u003EClient Quote:\u0026nbsp;\u003C\/h2\u003E\u003Cp\u003E\u0022This is the fourth website Inclind has designed for Delaware Electric Cooperative, and their fantastic team has once again launched a site that will serve our member\u0027s everchanging needs. Inclind staff worked tirelessly to implement innovative solutions on the site, including adding a new portal allowing members to view updates on the status of projects. DEC\u2019s new website is modern, easy to navigate, and presents well on mobile devices. We\u2019re thrilled with the finished product and look forward to working with Inclind in the future.\u0022\u003C\/p\u003E\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EJeremy Tucker\u003C\/strong\u003E\u0026nbsp;\u003Cbr\u003EManager of Strategic Communications \u0026amp; Engagement\u003C\/p\u003E\u003C\/div\u003E",
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                "processed": "\u003Cp class=\u0022container z-10 m-auto mx-auto flex max-w-[1000px] flex-col lg:flex-row\u0022\u003EOver a decade, Inclind has established a robust partnership with Delaware Electric Cooperative, marked by continuous innovation and support. Our efforts to launch and maintain the Beat the Peak app and integrate user-centric digital tools like the outage dashboard underscore our commitment to delivering long-lasting, impactful solutions. This enduring collaboration has solidified Inclind\u0027s role as a trusted digital ally in the utility sector, continuously enhancing user experiences and operational efficiencies.\u003C\/p\u003E\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\n\u003Cdiv class=\u0022container z-10 m-auto mx-auto max-w-[1000px]\u0022\u003E\n\u003Ch2 class=\u0022mb-5 text-secondary-500 dark:text-secondary-200 pt-20\u0022\u003EClient Quote:\u0026nbsp;\u003C\/h2\u003E\n\u003Cp\u003E\u0022This is the fourth website Inclind has designed for Delaware Electric Cooperative, and their fantastic team has once again launched a site that will serve our member\u0027s everchanging needs. Inclind staff worked tirelessly to implement innovative solutions on the site, including adding a new portal allowing members to view updates on the status of projects. DEC\u2019s new website is modern, easy to navigate, and presents well on mobile devices. We\u2019re thrilled with the finished product and look forward to working with Inclind in the future.\u0022\u003C\/p\u003E\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EJeremy Tucker\u003C\/strong\u003E\u0026nbsp;\u003Cbr\u003EManager of Strategic Communications \u0026amp; Engagement\u003C\/p\u003E\n\u003C\/div\u003E\n"
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Our holistic approach met DEC\u0027s immediate needs and positioned them for future growth and evolving customer expectations.\u003C\/p\u003E\u003C\/div\u003E\u003Cdiv class=\u0022flex flex-col space-x-0 space-y-12 lg:grid lg:grid-cols-2 lg:gap-5 lg:space-y-0\u0022\u003E\u003Cdiv class=\u0022flex\u0022\u003E\u003Cdiv class=\u0022flex w-full\u0022\u003E\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ESupport and Maintenance\u003C\/h2\u003E\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind ensures the smooth operation of DEC\u0027s digital solutions by providing ongoing technical \u003Ca href=\u0022\/support\u0022\u003Esupport\u003C\/a\u003E. Committing to regular maintenance and quick response times ensures the website remains optimized, secure, and relevant in a rapidly changing digital environment.\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv class=\u0022flex\u0022\u003E\u003Cdiv class=\u0022flex w-full\u0022\u003E\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ECustomer Status Tracking\u003C\/h2\u003E\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind\u0027s integration with DEC\u0027s project management system facilitated a user-friendly front-end for real-time customer status tracking. This enhancement boosted transparency and streamlined communication, showcasing our ability to integrate digital solutions seamlessly into existing infrastructures.\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv class=\u0022flex\u0022\u003E\u003Cdiv class=\u0022flex w-full\u0022\u003E\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003EBeat the Peak App Development\u003C\/h2\u003E\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EThe Beat the Peak app, available on Google Play and Apple App Stores, represents a cornerstone of our collaborative effort. We upgraded the app\u0027s technical framework, including transitioning from Angular V7 to \u003Ca href=\u0022\/services\/react-applications\u0022\u003EAngular V15\u003C\/a\u003E and updating Firebase libraries to align with the latest Cordova and Ionic frameworks.\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv class=\u0022flex\u0022\u003E\u003Cdiv class=\u0022flex w-full\u0022\u003E\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003EOutage Dashboard\u003C\/h2\u003E\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EOur user-friendly outage dashboard, integrated with SiennaTech\u0027s mapping tools, offers customers an accessible view of outages. It provides critical information like outage locations, restoration times, and causes, enhancing the user experience during service disruptions.\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv class=\u0022flex\u0022\u003E\u003Cdiv class=\u0022flex w-full\u0022\u003E\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ETechnology Used\u003C\/h2\u003E\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind\u0027s expertise in\u003Ca href=\u0022\/services\/drupal-websites\u0022\u003E Drupal web development \u003C\/a\u003Eprovided DEC with a customizable, easily manageable website. The \u003Ca href=\u0022\/services\/custom-web-design\u0022\u003Ecustom-designed\u003C\/a\u003E theme reflects DEC\u0027s branding, while the Beat the Peak app leverages advanced technology stacks, including Angular V15, Firebase, Cordova, and Ionic frameworks.\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E",
                "format": "full_html",
                "processed": "\u003Cdiv class=\u0022z-1 relative pb-20\u0022\u003E\n\u003Cdiv class=\u0022container mx-auto\u0022\u003E\n\u003Cdiv class=\u0022mb-4\u0022\u003E\n\u003Cp\u003EInclind rose to the challenge by significantly enhancing user interaction through custom web development. Our solutions included a customer status tracker and an outage dashboard, ensuring real-time updates and transparency during service disruptions. Our holistic approach met DEC\u0027s immediate needs and positioned them for future growth and evolving customer expectations.\u003C\/p\u003E\n\u003C\/div\u003E\n\u003Cdiv class=\u0022flex flex-col space-x-0 space-y-12 lg:grid lg:grid-cols-2 lg:gap-5 lg:space-y-0\u0022\u003E\n\u003Cdiv class=\u0022flex\u0022\u003E\n\u003Cdiv class=\u0022flex w-full\u0022\u003E\n\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\n\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\n\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\n\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ESupport and Maintenance\u003C\/h2\u003E\n\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind ensures the smooth operation of DEC\u0027s digital solutions by providing ongoing technical \u003Ca href=\u0022\/support\u0022\u003Esupport\u003C\/a\u003E. Committing to regular maintenance and quick response times ensures the website remains optimized, secure, and relevant in a rapidly changing digital environment.\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003Cdiv class=\u0022flex\u0022\u003E\n\u003Cdiv class=\u0022flex w-full\u0022\u003E\n\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\n\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\n\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\n\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ECustomer Status Tracking\u003C\/h2\u003E\n\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind\u0027s integration with DEC\u0027s project management system facilitated a user-friendly front-end for real-time customer status tracking. This enhancement boosted transparency and streamlined communication, showcasing our ability to integrate digital solutions seamlessly into existing infrastructures.\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003Cdiv class=\u0022flex\u0022\u003E\n\u003Cdiv class=\u0022flex w-full\u0022\u003E\n\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\n\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\n\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\n\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003EBeat the Peak App Development\u003C\/h2\u003E\n\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EThe Beat the Peak app, available on Google Play and Apple App Stores, represents a cornerstone of our collaborative effort. We upgraded the app\u0027s technical framework, including transitioning from Angular V7 to \u003Ca href=\u0022\/services\/react-applications\u0022\u003EAngular V15\u003C\/a\u003E and updating Firebase libraries to align with the latest Cordova and Ionic frameworks.\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003Cdiv class=\u0022flex\u0022\u003E\n\u003Cdiv class=\u0022flex w-full\u0022\u003E\n\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\n\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\n\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\n\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003EOutage Dashboard\u003C\/h2\u003E\n\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EOur user-friendly outage dashboard, integrated with SiennaTech\u0027s mapping tools, offers customers an accessible view of outages. It provides critical information like outage locations, restoration times, and causes, enhancing the user experience during service disruptions.\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003Cdiv class=\u0022flex\u0022\u003E\n\u003Cdiv class=\u0022flex w-full\u0022\u003E\n\u003Cdiv class=\u0022feature-block-wrapper h-full flex \u0022\u003E\n\u003Cdiv class=\u0022flex justify-start sm:px-10 h-full rounded bg-secondary-100 p-4 dark:bg-secondary-900 sm:p-4 flex-col lg:flex-row\u0022\u003E\n\u003Cdiv class=\u0022content-wrapper flex w-full basis-full flex-col justify-center \u0022\u003E\n\u003Ch2 class=\u0022mt-4 text-secondary-900 dark:text-secondary-50 text-2xl lg:text-left\u0022\u003ETechnology Used\u003C\/h2\u003E\n\u003Cdiv class=\u0022text-md mb-4 mt-2 text-secondary-900 dark:text-secondary-50 lg:text-left\u0022\u003EInclind\u0027s expertise in\u003Ca href=\u0022\/services\/drupal-websites\u0022\u003E Drupal web development \u003C\/a\u003Eprovided DEC with a customizable, easily manageable website. The \u003Ca href=\u0022\/services\/custom-web-design\u0022\u003Ecustom-designed\u003C\/a\u003E theme reflects DEC\u0027s branding, while the Beat the Peak app leverages advanced technology stacks, including Angular V15, Firebase, Cordova, and Ionic frameworks.\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n\u003C\/div\u003E\n"
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