Category
Team Member
Published on
Location
Rehoboth Beach, Delaware (38.7209° N, 75.0760° W)
Slides
Challenge
Online customer service needed to be maintained on gotogallo.com to keep up with the speed and demand of potential customers. Gallo Realty has been renowned for its commitment to customers since 1979. In fact, even though the firm now has more than 100 sales and rental associates on staff, its mission statement has always remained: “Our goal is to exceed the customer’s expectations for reliable service and professional guidance in selling, buying or renting real estate.” That takes a rental management system software that doesn’t miss a beat.
Solution
Our team was integral in integrating gotogallo.com with Home Away’s V12.net platform. And, along with a vacation rental platform upgrade, we also improved the Apache Solr-based property search for a much more fluid search and vacation reservation experience. Our checklist of goals and challenges that were met included:
- Migrate existing content and data
- Optimize data storage
- Increase site conversions ratio
- Refresh web site aesthetic
- Complete everything within a short timeline (as always)
On the front end, the site’s entire theme and design was ripped out and refreshed. We wanted this firm’s mobile engagement to be ridiculously amazing, so we redesigned and inserted responsive images rather than the old text-heavy site; we streamlined the rentals search to reduce the clicks and dead-ends; and we brought Gallo’s agents more to the foreground.
Result
Page views increased by more than 100% and mobile pages per session by 97%, with a hefty decrease in the bounce rate. Translation: we were able to boost the number of people viewing the site, as well as the number of pages they viewed while they visited (an average of 10 pages).
Article Photo
Article Type
Case Study
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